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Salesforce Health Cloud Accredited Professional is a certification exam designed for professionals who are interested in working with Salesforce Health Cloud. The Salesforce Health Cloud is a platform that helps healthcare providers to manage their patients' medical information in a secure and efficient way. It enables healthcare professionals to collaborate and communicate with each other, as well as with their patients, to provide the best possible care.
NEW QUESTION # 88
Bloomington Caregivers is looking to streamline the user experience for its call center agents On the patient's record, the company wants the ability to:
* Inform agents about changes in information
* View basic details about a patients insurance
* Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Answer: C,D,E
Explanation:
Record Alerts can be used to inform agents about changes in information, such as a change in address or phone number. Record Alerts display a banner on the record page with a custom message and an optional link to another record or URL.
Action Launcher can be used to view basic details about a patient's insurance, such as the plan name, coverage type, and eligibility status. Action Launcher displays a FlexCard component that shows key information from a related record or external data source.
Timeline can be used to have a complete view of all engagement interactions in one place, such as calls, emails, tasks, and events. Timeline displays a chronological list of past and upcoming activities related to the record.
NEW QUESTION # 89
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.
How should a consultant conduct discovery to define a workflow for these call center users?
Answer: D
Explanation:
To optimize workflows for a payer's call center, conducting a discovery phase requires identifying key pain points, inefficiencies, and opportunities.
Identify Personas and Walk Through a Day in Their Life:
Engage call center agents and supervisors who handle prior authorization requests and ask them to describe their daily processes, challenges, and tools used.
Take detailed notes to map out existing workflows and pinpoint inefficiencies. This approach provides insights into real-world challenges, helping to design tailored workflows that address bottlenecks.
Why Other Options Are Incorrect:
B . Build a proof of concept to present to the client and ask them for feedback:
Building a proof of concept comes later, after completing discovery and requirements gathering.
C . Research industry trends and develop a point of view, then present it to the customer for validation:
While understanding industry trends is useful, presenting pre-determined workflows without first understanding the customer's specific needs risks misalignment.
D . Use work from another project to inform the discovery, then review it with the IT department:
Reusing workflows from another project may not address the unique needs of this customer's call center processes.
Reference:
Salesforce Health Cloud Use Case Discovery Best Practices
Administer Health Cloud
NEW QUESTION # 90
Bloomington Caregivers wants to share details about a patient's medical condition with Bedrock Hospitals through an integration. What should a consultant recommend as the appropriate method for Bedrock to access the information leveraging Health Cloud functionality?
Answer: A
Explanation:
B is correct because integrating using the FHIR Clinical API is the appropriate method for Bedrock to access the information leveraging Health Cloud functionality. The FHIR Clinical API is a RESTful API that allows external systems to access and exchange clinical data stored in Health Cloud, such as AllergyIntolerance, Condition, MedicationOrder, and Procedure. The FHIR Clinical API uses the FHIR standard, which is a widely adopted interoperability standard for healthcare data.
NEW QUESTION # 91
Which Intelligent Appointment Management, What products or feature can be leveraged to supplement? (Choose two)
Answer: B,D
NEW QUESTION # 92
Which Salesforce object is used to model a Care Plan?
Answer: B
Explanation:
According to the Health Cloud Data Model Developer Guide, Case is the Salesforce object that is used to model a Care Plan. Case is a standard object that represents an issue or request that requires resolution or action. Cases can be used to model care plans by adding custom fields and related objects such as problems, goals, tasks, and timeline events. Account, Lead, Opportunity, and Task are not objects that are used to model a Care Plan.
NEW QUESTION # 93
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